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Puget Sound Plumbing & Heating Reviews

Puget Sound Plumbing & Heating

4.5

Based on 1,092 reviews

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Jay Prasad

2 weeks ago

We had a new garbage disposal installed under our kitchen sink by Nate and Randy from Puget Sound Plumbing & Heating. They were professional, courteous, and efficient throughout the entire process. The installation was completed quickly, everything was tested to ensure it was working perfectly, and they left the area clean when they were done. We are very happy with the quality of their work and the overall service. Highly recommend Puget Sound Plumbing & Heating, and a big thank you to Nate and Randy for a job well done!

Trevar Fracchiolla

2 months ago

The specific plumber who came out to assist us with our problem, Billy B., is great. He is thorough and helpful in addressing issues, and very responsive.

However, that is all the good things I can say for this company. We had them out on June 26 to address a plumbing issue – after determining the issue, we arranged for them to come back on June 27 so they could perform the fix for our toilet because special things were needed. Our toilet situation was complex, and that delay was expected.

Cut to July 3, and we discover that there is water pooling around the base of the toilet, washing out all the caulking used to secure our toilet and indicating possible other issues. Dispatch said they would try to squeeze us in on Friday night, but things did not align (holiday evening, so makes sense). Next possible day was Monday July 6. Billy updated us and told us that he would get with us on Monday morning first thing (we had to reschedule to sometime after 2:00, which Billy confirmed).

By 4:30 on Monday, there was still no update. We called Billy and he explained that dispatch had set up a different schedule that put us closer to 6:00 PM. Then at 6:00 he called to say that the earliest he could make it was 8:00 PM due to the complicated job he was at. Rather than arrange for the extremely late evening project, we agreed to have him come out Tuesday morning.

Luckily, Billy was able to come out on that Tuesday morning to resolve our issues. Again, Billy is fantastic and very helpful – it’s just his dispatch service that complicated things. It would have been nice for that team to do their best to ensure happy returning customers than relegating us to a background concern.

Jim Blair

2 months ago

We had a sewer line issue and Puget Sound Plumbing came out the day we called. Brendan and his team were fantastic and very knowledgeable and hardworking. This is a homeowner’s nightmare, and Brendan helped us navigate this mess for 10 days. Brendan & Hunter worked long days and helped to keep our backyard safe for our three dogs. Brendan went above and beyond for us. Helped us with eliminating the oder and sludge from our flower bed to keep our dogs safe. Brendan even mended and repaired our concrete Nessie’s middle hump that had a break in it from several years ago. This isn’t something you ever plan for, it just happens. We now have an all new sewer line on our property. Puget Sound Plumbing is AMAZING, and we want to send a Huge THANK YOU to Brendan, Hunter, Randy, and David.

Maela Moore

3 months ago

When you REALLY need a high-pro big-time plumber you can trust NOW, Puget Sound P & H is the one I can recommend.

Bought this house about six years ago and never needed any plumbing help until October 2025 when my water company called and told me my house apparently had a BIG water leak.

Thank you, Water District 20, for the heads up.

Well, long story short that was the first of TWO leaks in the 150 feet of water pipeline from the meter to my house. The second one popped in April. Thousands of dollars later now I can finally exhale…

I called all around the first time and went with Puget Sound P&H because their pricing was comparable to the others and they seemed solid & trustworthy. The second time they were my only call because of the excellent experience I’d had with them the first time.

Billy B. was my on-site technician for both projects. He managed everything with admirable expertise and answered all of my questions. His apprentices were hard working.

Going without water in your home for days on end is very hard. Feeling confident that the problem is in good hands and being fixed is very helpful.

Hopefully any future plumbing issues I have here will be minor by comparison!

Faiza Sharif

10 months ago

After finishing my neighbor’s plumbing issue, I asked Sean to take a quick look at a leak in my home. Without hesitation, he was open, willing, and happy to help. He really took the time to listen, checked everything carefully, and showed great problem-solving skills. The leak had already ruined part of my drywall because the builder’s pipe connections were poorly insulated, but Sean’s up-to-date plumbing knowledge made a difference. He explained the issues clearly, walked me through my options, and made sure I understood everything so I would make an informed decision. He not only fixed the leak and redid the piping, but also installed a new shower head and handle so I wouldn’t deal with the same problem again. He truly went the extra mile, his hard and sincere work truly shows. I’m extremely happy with the results. I finally have peace of mind knowing everything was done right.

Thank you again Sean for your work!!

Ramana Marshalla

11 months ago

Sean from Puget Sound Plumbing and Heating came to help within two hours of me calling for a plumber today (a Saturday). He was friendly and knowledgeable. He located the leaking pipe after asking me thorough questions about my observations. He cut and removed the back of the cabinet below the kitchen sink to access the leaking pipe. He ensured we’d found the only leak by switching off and on the main water supply to the house. He quoted me the price and had me sign off before the cabinet wall cutting and before the pipe and valve replacement. He helped me learn about our pipes. He was clean and efficient. The price was way more than I expected but according to google it seems par for the work done. I am completely satisfied with his work. Great plumber help!! Thank you!!

Michael Rowberg

1 year ago

Nate is the best! Had a busted shower valve that required removing a shower wall and replacing pipes. I'm so glad I went with Puget Sound! Nate was prompt, skilled, knowledgeable, and professional. He fixed everything quickly and beautifully and for less than another company quoted. First rate job!

Mike Os

1 year ago

Michael L came out within hours of me calling and repaired a deep in the ground leak near my meter I found and was very easy to work with, fast and efficient, friendly and pretty fast with the repair allowing me to have running water again. He also explained what would be best to do if my water main line leaks again down stream of the repair and that they can replace the water main for a somewhat reasonable price for the distance i am from the main and can replace it with conduit making the next time it ever need to be replaced very easy which I am highly interested in and plan to return in the future to have done. I am a very satisfied customer.

Sierra Reed

1 year ago

Michael L was just an absolute life saver (or at least a kitchen saver lol). Cleared out a really nasty clog from the kitchen sink and replaced the previous accordion drain with much sturdier piping. He answered all my questions and was just generally calm and collected throughout the process, which was much appreciated.

The job was done within a couple hours of getting here, including cleanup. I was able to book the night before and they were out at 11 the next morning. Highly reccomend, seems like a good crew. Cost was about 800 for clearing the blockage and 800 for replacing the plumbing.

Evan Shuster

1 year ago

Really terrific service and expert work. Joseph was amazing. Diagnosed the issue and re-piped our kitchen to perfection. I also appreciate how kind he was to his co-worker. Nice mentorship!

This is now my “go to” plumbing company.

Sara De Anda

1 year ago

Had a plumbing emergency. They sent a plumber the same day. Michael Lawson did a great job. Worked with the old galvanized plumbing. He was able to fix the bad part while being careful of the rest of the old pipe. Tried to do as little damage to the plaster wall as possible. Ensured the faucet was flowing properly and no leakage. Answered all my questions before leaving. I was very impressed with his work and customer service.

Edith Stewart

1 year ago

I have used Puget Sound Plumbing and Heating several times now. Each time I have been impressed with how efficient and fast they are. Every person they have sent has listened carefully to the problem. They talk me through all my options and the prices. They answer all my questions. They are polite and respectful.
A special shout-out to Joeseph. He's amazing. The pipes that go from the meter to the house were very old and leaking. Joeseph, in one day, got an escalator, dug up the old one, replaced it with a new one and back filled the trench in one day. I had Joeseph come out again this last time to replace a toilet and sink. He did an amazing job.

Kellie Leake

1 year ago

I called to schedule a drain scope and was able to get same-day service. Michael L. came out and was fantastic—he scoped the drain, explained everything clearly, and showed me exactly where things looked good and where there were issues. I decided to go ahead with hydro jetting, and he got it all done that same day. Great service and solid advice—highly recommend!

HeXp Pie

1 year ago

Paul was on time, knew what he needed to do (water heater expansion tank installation) and did it quickly & correctly for a fair price! I was kept in the loop on arrival times by dispatch, Chris (apologies on spelling if wrong).

Great service and I plan to use them again in the future for all my plumbing needs.

Nick Hubeek

1 year ago

Had a leak coming through living room ceiling. Spoke with Chris on the phone and Adam was our technician.both were courteous and treated my issue with same urgency that I felt. Adam was efficient, neat and great to work with. He quickly found the issue (upstairs shower) and found both a cracked pipe leading to the shower head and the bigger problem (leaking around the shower handle/cartridge). Adam did a good job explaining what the issue was and fixing it quickly, even with 4 crazy kids running around and a toddler napping. He left the space cleaner than it started. I really appreciate the job he did today.

Wilfredo Abenes

2 years ago

Michael M and Joseph K from Puget Sound plumbing did a great job replacing and installing my new water heater.

Alexis Lanier

2 years ago

Great work! Highly recommended

Paula Ryan

2 years ago

They did a good job. Very professional. I would recommend to friends and family.

Dylan Enright

2 years ago

Christopher Berger

2 years ago

Very pleasant technicians, did great work. and they explained what they found.

Pepper Salsa

2 years ago

Everyone I dealt with on the phone was professional and courteous. Office staff tried to keep me in the loop about when to expect technicians, but there was a big gap between expected time and arrival. However, I am more than pleased with the work that Josh and Salvador did. Courteous, patient, very careful while inside the house. Went above and beyond with their diagnosis and effort. Took a lot of time to answer my questions. I will recommend Puget Sound, and use them again if needed.

Jaadi Marchant

2 years ago

I had a very good experience with Puget Sound Plumbing and Heating. I had a leak coming out of our smaller side faucet and they came out the same day to inspect it. When they got here there was no leak that they could detect. Matt and his assistant were both very friendly and professional. I asked what I owed for their time and they said there would be no charge! Which to me was unheard of, so I was pleasantly surprised! I will definitely use their services again and recommend them to my friends and colleagues.

Joseph Pascual

2 years ago

Mia in office called to schedule an onsite estimate. They also waived the “come out” fee since I scheduled a next day appointment.

Justin H came out and was very informative and straightforward with the estimate and the work to be done. The quote itself was around the same cost as others I had received from other plumbers.

Scheduled the appointment the following week and Justin H came back out to do work. He came in within the time window I scheduled & finished the work pretty quickly. During the process he was very informative and answered any and every question I had.

Justin H did great work, 10/10 would recommend!

Yeli Xu

3 years ago

I got a disposer replaced with puget sound plumbing and heating last year. It was working perfectly. Then I got a dishwasher replaced later from Best Buy. The guy who installed the dishwasher for us mass up the disposer (did not tighten the screw, and even lost one of the screw). The. My disposer started leaking. I called the team, get the technician on onboard immediately within a couple hours. They addressed the issue very quick and fixed it for me. Super professional, best team!

William Pick

3 years ago

The two young representatives were on-time, courteous, inspected the fault, and explained their detailed estimate. Would have been a 5 stars rating if they had defined which line items were "required" to fix the root cause. I need to ask that question. I do not want to buy, nor can I afford a list of parts that are "improvements". I just need to fix my water supply leak.

Delby Powell

3 years ago

Wonderful people; heart stopping by-the-book pricing. As much money in parts/labor to repair as cost of new toilet. Same approximate price to install user provided toilet. No win situation. Can't afford at this time.

Rex Zhang

4 years ago

A sign of good company: you signed up for 8-9 and the technician showed up in that window.

with Puget Sound Plumbing: you signed up 8-9, the technician called you at 10, "will be there around 10:45".
You ask why it's late, "I am happy to cancel the appointment for you if you want"

Thus 1 star.

Alex Rinehart

4 years ago

Some of their competitors are cheaper, but the unmatched professionalism, knowledge, and speed make Puget Sound Plumbing worth spending a little extra on. You get what you pay for!

ryan nakata

4 years ago

I had a valve break under my kitchen sink and had to turn off the main water. Called and they said they'd have someone out between 1-3, I then called them at 3:15 and they wanted to reschedule me for the next morning. So I wasted over 3 and half hours from the time it happened for them to let me know they don't think they'll make it. I called another company and they were able to come out and fix it. Terrible communication.

Jeff Roth

4 years ago

Positive experience. Work performed methodically & with care.
The wife, who was home while work was performed, would like too add on.
I called & talked to Chris on 9-12 in the AM because I couldn’t shut the water off.
Old house, not shut offs under the sink, main shut off wouldn’t move & looked fragile. Didn’t have proper tool for outside shut off.
As promised Derek & his apprentice Michael showed up within a few hours. Chris called me back to let me know they were on their way.
I called this company because A) I liked the Val-Pak ad with the “clogs” (Wooden Dutch Clogs) in the sink.
Advertising with a sense of humor helps. B) companies I’d used in the past wouldn’t work on my original Farm Sink, circa 1928, & I wished to preserve it.
Derek immediately assessed our entire plumbing system from the outside in.
Didn’t want to hear that size of pipe was not up to code but good to know.
I explained how I felt about my sink & he said he’d try.
The back splash is separate from the sink itself & had to come off.
I’m sure it hadn’t been removed for a very long time.
After wrestling with it mightily he succeeded. It was a mess back there. He had to do a lot of customizing to build it back up but did so working with the galvanized pipe.
Replaced the faucet & also the bathroom faucet. I had a Kohler that was 25 years old. The water pressure is so great here I had stopped using the sink altogether.
They were at my house all day but maintained good attitudes & were very courteous to a Senior lady who’s slow going up & down the stairs. They showed concern for my safety which was very appreciated.
They also kindly removed 2 dead rats that were in the area they were working in on the ground floor/garage.
Other, non-exterminating companies have charged me a “bounty” for removing rats they found while doing other kinds of work. I offered, they wouldn’t hear of it.
Unfortunately the next day, the 13th, I had to call them back because the bathroom faucet was dripping. After trying hard to repair replacement was the best option. They waited for me to go get the faucet from Home Depot as it wasn’t something on their truck.
The next day the 14th there was rust running onto the sink from the faucets. Couldn’t do it that day & I wasn’t available until the 20th.
I was asking how much they were charging on Tues.& Wednesday but was told company policy was to get it right!
On Monday the 19th Derek had to tear out the back splash of the kitchen sink AGAIN only to find out it was my porous counter that was creating a moisture problem & causing the rust.
Still wouldn’t take anything extra for all their time which wasn’t their fault.
Had them come back on the 20th to reseat the toilet & replace the wax.
Just about had to pitch a fit to get them to take some extra pay which I thought they more than deserved.
They were courteous, hardworking, patient & determined. All super qualities. It’s a good feeling to hire an Iraqi War Vet with 8 years of service.
Thank You Derek! & thank you Michael for a winning attitude.

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