Have questions about plumbing and heating services from Puget Sound Plumbing and Heating? Below are answers to the most common questions we receive. Can’t find what you’re looking for? Contact our team today!
Do you charge by the hour or by the job?
We use flat-rate, upfront pricing — not hourly billing. Before any work begins, your technician provides a written quote for the complete job. You approve the price before we start, so there are no surprises when the invoice arrives. The price doesn’t change based on how long the job takes.
What is a dispatch fee?
A dispatch fee covers the cost of sending a licensed technician to your home to diagnose the issue and prepare your written quote. This fee is clearly stated before your appointment. If you proceed with the work, it’s factored into the total — you’ll always know the full cost upfront before we start anything.
Will I get a written quote before any work starts?
Always. Every job starts with an in-person assessment. Your technician will walk you through what they found, explain the recommended fix, and hand you a written itemized quote — before touching anything. You are never obligated to proceed, and the price won’t change once you’ve approved it.
Why can’t I get an exact price over the phone?
Because every plumbing and HVAC situation is different. What appears to be a simple clog or leak can have underlying complications that affect the scope of work — and only a trained technician can assess that accurately in person. Guessing over the phone leads to surprises on your invoice, which is exactly what we want to avoid.
Do you offer any coupons or discounts?
Yes — we regularly offer coupons on common services. Check our coupons page before your appointment and mention the coupon when you book. Our team will apply it to your job.
Do you offer financing?
Yes. We offer flexible financing through Hearth and Wells Fargo for larger jobs including water heater replacements, furnace installations, repiping, and more. Apply online at our financing page, or ask your technician during the estimate. You can get pre-qualified quickly with no impact to your credit score.
Are you really available 24 hours a day, 7 days a week?
Yes — a real person answers the phone 24 hours a day, 7 days a week, 365 days a year. Not an answering service. Not voicemail. If you have a burst pipe at 2am on a Sunday, call us and someone will pick up immediately.
Do you charge extra for evenings, weekends, or holidays?
No. We do not charge extra for after-hours, weekend, or holiday service calls. Our pricing is the same regardless of when you call. There is no premium for nights or holidays.
How quickly can you respond to an emergency?
For plumbing and heating emergencies, we aim for same-day service and often arrive within one to two hours of your call. Availability varies by day and demand, but we will always tell you an honest ETA when you call — and keep you updated if anything changes.
What counts as a plumbing or heating emergency?
Common emergencies include: burst or actively leaking pipes, sewage backups, no hot water, a heater or furnace that won’t turn on during cold weather, gas smell near appliances (call your gas company first, then us), and flooding from a failed water heater. If you’re unsure whether your situation qualifies, call us — we’ll help you figure it out.
Are your plumbers licensed in Washington State?
Yes. Every technician we dispatch is fully licensed, bonded, and insured under Washington State requirements (License #PUGETSP929CF). We only hire licensed plumbers — we never send unlicensed workers to your home. You are welcome to ask your technician to show their state license at any time, and they’ll be happy to do so.
Are you licensed and insured?
Yes. Puget Sound Plumbing & Heating is a fully licensed, bonded, and insured plumbing and heating company (License #PUGETSP929CF). We carry full liability insurance for your peace of mind. All technicians are individually licensed and certified in Washington State.
Is your work guaranteed?
Yes. All labor comes with a satisfaction guarantee — if something isn’t right after the job, we’ll come back and make it right. Parts warranties vary by product and are clearly stated on your invoice. We also offer extended warranty programs on water heaters, repiping, and major HVAC installations. Full details are on our warranty page.
What warranties do you offer on parts and labor?
Labor is backed by our satisfaction guarantee. Parts warranties depend on the product installed and are listed on your invoice. For major installations — water heaters, furnaces, boilers, repiping — we offer extended multi-year warranty programs covering both parts and labor. Ask your technician before the job starts, or visit our warranty page for details.
How long have you been in business?
Puget Sound Plumbing & Heating has been serving homeowners and businesses in the Burien, WA area for over 20 years. We’re a locally owned, family-operated company — not a franchise. Our team knows the Puget Sound region, the local codes, and the kinds of plumbing and HVAC systems common in homes throughout King, Pierce, and Snohomish counties.
What should I expect when your technician arrives?
Your technician will arrive in a marked company vehicle and uniform. They’ll introduce themselves, put on shoe covers before entering, and assess the issue before starting any work. They’ll explain exactly what they found, walk you through your options, and give you a written quote — all before touching anything. We treat your home with respect and clean up after ourselves.
Can I ask to see my technician’s license?
Absolutely — and we encourage it. All our technicians are Washington State licensed plumbers. Just ask, and your technician will show you their license on the spot. We believe informed customers make better decisions, and verifying credentials is a smart habit.
Will the technician explain what they’re doing and why?
Yes. Our technicians are trained to explain the problem clearly in plain language, walk you through the recommended fix, and answer any questions you have before starting. If you want to understand what’s being done and why, just ask — we’re happy to walk you through it step by step.
Do your technicians clean up after the job?
Yes. Technicians wear shoe covers when entering your home, and clean up the work area when the job is complete. For jobs involving old equipment (water heaters, old pipes, etc.), we haul away and dispose of the old materials — you won’t be left with a mess.
What if additional issues are found once the job starts?
If a technician discovers additional issues beyond the original scope while working, they will stop and discuss it with you before proceeding. You’ll receive a revised written quote for any additional work. We will never expand the scope of a job or charge you for additional work without your explicit approval.
Do you handle both plumbing and HVAC, or just plumbing?
Both — and more. We’re a full-service home systems company. Our services cover: plumbing repair and installation, drain and sewer cleaning, trenchless pipe repair, water heater replacement (tank, tankless, heat pump, condensing, and solar), furnace and boiler installation and repair, air conditioning, indoor air quality, and water filtration systems. One call handles your whole home.
Do you offer emergency plumbing services?
Yes — emergency service is available 24/7 with no extra charge for after-hours calls. Common emergencies we handle include burst pipes, sewage backups, water heater failures, and no-heat situations. Call (206) 938-3219 any time. Learn more on our emergency plumbing page.
Do you work on water heaters?
Yes. We install, repair, and replace all types of water heaters — traditional tank, tankless, heat pump, condensing, and solar-powered. We stock units on our trucks for common same-day replacements. Visit our water heater page to learn about the options we offer.
Do you do drain cleaning and sewer work?
Yes. We offer drain cleaning, hydro-jetting, sewer line inspection, sewer repair and replacement, and trenchless (no-dig) pipe repair and lining. If you have a slow drain, a recurring clog, or suspect a sewer issue, we can scope, diagnose, and fix it. See our drain cleaning page for full details.
Do you handle furnace and boiler work?
Yes. Our heating technicians install, repair, and maintain gas furnaces, boilers, and heat pumps. We also service air conditioning systems and indoor air quality equipment. Visit our heating services page for the full list.
Do you offer trenchless sewer repair?
Yes. Our trenchless (no-dig) technology lets us repair or replace damaged sewer lines without tearing up your yard, driveway, or landscaping. Methods include pipe lining and pipe bursting. This is often faster, less disruptive, and less costly than traditional excavation. Learn more on our trenchless technology page.
Do you install water filtration systems?
Yes. We install and maintain whole-home and under-sink water filtration systems. If you’re concerned about water quality, taste, or hardness, we can assess your water and recommend the right solution. See our water filtration page for more information.
Do you work on commercial properties?
Yes. We serve both residential and commercial clients throughout the Puget Sound region. Commercial services include full plumbing installation and repair, water heater systems, drain and sewer maintenance, and heating and cooling. Call us to discuss your project scope and we’ll put together the right team.
Where are you located and what areas do you serve?
Our home office is at 11803 Des Moines Memorial Dr S, Burien, WA 98168 — where we’ve been based for over 20 years. We serve the entire greater Puget Sound region including Seattle, Renton, Tukwila, SeaTac, Des Moines, Kent, Federal Way, Bellevue, Tacoma, Everett, and surrounding areas across King, Pierce, and Snohomish counties. See our full service area list for details.
Do you serve my neighborhood? I’m not sure if I’m in your coverage area.
The easiest way to find out is to call us at (206) 938-3219. We’ll confirm coverage in seconds. We serve a wide area throughout King, Pierce, and Snohomish counties, and in most cases we can get someone to you the same day.
How do I schedule a service call?
Call us at (206) 938-3219 — a real person will answer and get you booked right away. You can also submit a request through our contact page. For emergencies, calling is always the fastest option.
Can I schedule online?
Yes — you can submit a service request through our contact form. For immediate or same-day needs, we recommend calling (206) 938-3219 directly so we can confirm availability and give you an accurate ETA.
What information should I have ready when I call?
It helps to know: your address, a brief description of the issue (what’s happening and when it started), whether it’s an emergency or routine, and any relevant details like the age of your water heater or type of heating system. The more context you can give, the better prepared your technician will be when they arrive.
What payment methods do you accept?
We accept all major credit cards. Payment is due upon completion of the job. For larger projects, financing is available through Hearth — ask when you book or speak with your technician during the estimate.
Still have questions? We’re here 24/7.
Call (206) 938-3219 — a real person always answers.
For over 20 years, Puget Sound Plumbing and Heating has served homeowners and business owners in Seattle, WA, and the surrounding areas. We offer exceptional heating, cooling, and plumbing services, all performed by our fully licensed plumbers.
We’re family operated and locally owned, and we strive to provide superior services at affordable prices. Our customers are our top priority, so we’re available 24 hours a day, 7 days a week.
Puget Sound Plumbing and Heating believes in the importance of doing it right the first time.
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