FAQs About Puget Sound Plumbing and Heating
Frequently Asked Questions
Have questions about plumbing and heating services from Puget Sound Plumbing and Heating? Below are answers to the most common questions we receive. Can’t find what you’re looking for? Contact our team today!
Where are you located?
Our home office has been in Burien, WA, for the past 20 years. We dispatch highly qualified, certified technicians to serve the entire greater Puget Sound area.
Is your work guaranteed?
Yes, it is. We are confident in our team and stand by our work. We provide a satisfaction guarantee and warranty that our service and work will be completed properly, in a fast, friendly, and professional manner. For all specific warranty questions regarding parts and labor, please speak with your technician.
Do you work weekends? Is there an extra charge? What about holidays?
We are open 24 hours a day, 7 days a week, 365 days a year. We do not charge extra for holidays or weekends. We are here to help whenever you need us.
Why can’t I get a quote over the phone?
We understand you want an accurate price. Because every situation is unique, it’s impossible for us to give an exact price without seeing the problem in person. What appears to be a simple issue often has underlying complications that only a professional technician can identify. Our technician will assess the situation and provide a written, upfront price before any work begins.
What if the quote is more than I can afford?
We believe in transparency. You will receive a written, upfront price before any work begins, and we will never start a job without your approval. If the quote is over your budget, you have the option to send our technician back at no extra cost. We also have flexible financing options available to help you move forward with the necessary repairs.
What is a dispatch fee?
A dispatch fee is a minimum charge for sending a certified technician to your home. This fee covers the technician’s time and expertise to diagnose the problem and provide you with a written, upfront quote for the solution. This is not a hidden cost; it is part of our transparent pricing model.
Can I speak to a technician about my problem over the phone?
Our service technicians are dispatched remotely to provide faster service and are rarely in our office. Because every situation is different, we send a technician to your home to properly investigate the issue. This ensures you get an accurate diagnosis and a written quote.
Are you licensed and insured?
Yes, we are a fully licensed and insured plumbing and heating company (License #PUGETSP929CF). Our plumbers are highly trained, certified professionals who stay up-to-date on all local codes and regulations. We carry full liability insurance for your peace of mind.
If you are in need of heating or plumbing services near Seattle, contact Puget Sound Plumbing and Heating for quality assistance. We are happy to answer all of your questions and provide the help you need now!